- What is Glofex and how does it work?
Glofex is a Canadian Fintech app that enables fast and convenient money transfers across Africa and North America. It allows users to send money using bank transfers and the Interac e-transfer platform. Simply download the Glofex app, sign up, and follow the easy steps to send money securely to your desired recipient.
- How long does it take to transfer money with Glofex?
The transfer time may vary depending on several factors, including the destination country and the payment method selected. Generally, transfers within the same country or international transfers are typically completed instantly or at most within one business day.
- What is KYC and why do I need to complete it?
KYC stands for “Know Your Customer” and is a mandatory process that financial institutions, including Glofex, must follow to verify the identity of their customers. Completing KYC helps ensure the security and integrity of the money transfer process and helps prevent fraudulent activities. You will need to provide certain identification documents and personal information to complete your KYC verification.
- Which identity card is acceptable for verification on Glofex?
Glofex accepts various forms of identification for verification purposes. Generally, a government-issued ID card, such as a passport or driver’s license, is acceptable. The specific acceptable identity cards may vary depending on your country of residence and the regulations governing money transfers.
- Why am I unable to take my selfie during KYC verification?
There could be various reasons why you may be experiencing difficulty taking your selfie during the KYC verification process. Please ensure that you have a stable internet connection, good lighting conditions, and that your face is clearly visible in the frame. If the issue persists, reach out to our customer support team for further assistance.
Why do I keep failing the verification process?
Failing the verification process can occur for several reasons, including providing incomplete or incorrect information, uploading blurry or invalid documents, or not meeting the specified requirements. Make sure to double-check the information you provide and ensure that all uploaded documents are clear and valid. If you continue to experience difficulties, contact our support team for guidance.
- Is my personal information being stored securely?
Glofex takes the security and privacy of your personal information seriously. We employ robust security measures and adhere to strict data protection protocols to ensure that your information is stored securely and confidentially. Your data is encrypted and protected using industry-standard practices to safeguard your privacy and prevent unauthorized access.
- How secure is the Glofex platform?
At Glofex, we prioritize the security of our platform and the confidentiality of your financial information. We utilize advanced encryption technology and follow strict security protocols to protect your data from unauthorized access, fraud, and cyber threats. Our platform undergoes regular security audits and assessments to maintain the highest security standards.
- What makes Glofex exceptional?
Glofex stands out for its fast and easy money transfer capabilities across Africa and North America. Our platform provides competitive exchange rates, transparent fees, and a user-friendly interface for seamless transactions. Additionally, our user referral system allows you to earn rewards by referring others to Glofex, making your money transfers even more rewarding.
- How can I contact Glofex for support or inquiries?
For any support or inquiries, you can reach out to our customer service team through various channels. Visit our website, www.myglofex.com, and navigate to the “Contact Us” page to find our contact information, including phone numbers, email addresses, and live chat support. Our dedicated support team is ready to assist you with any questions or concerns you may have.
- How to send CAD to Naira?
To send CAD to Naira using Glofex, follow these simple steps:
– Log in to your Glofex account.
– Select the CAD Currency Mode or Tab
– Navigate to the “Transfer” section.
– Select the currency pair CAD to Naira.
– Enter the recipient’s details and the amount you wish to send.
– Confirm the transaction and Transfer.
- How long do transfers take?
The transfer time may vary depending on factors such as the destination country and the recipient’s bank processing times. Typically, transfers may take up to 2hrs for the funds to be credited.
- How to send Naira to CAD?
To send Naira to CAD using Glofex, follow these steps:
– Log in to your Glofex account.
– Navigate to the “Send Money” section.
– Select the currency pair Naira to CAD.
– Enter the recipient’s details and the amount you wish to send.
– Choose the bank transfer option and confirm the transaction.
– Fund your personalized virtual account on Glofex to complete the transfer.
- Why is my transaction in review?
In some cases, transactions may be flagged for review to ensure compliance with regulatory requirements and prevent fraudulent activities. The review process is performed by our dedicated team to ensure the security and integrity of every transaction. If your transaction is under review, please be assured that we are working diligently to process it as quickly as possible.
- What are the transfer limits?
The transfer limit is CAD9500 or equivalent within 24hrs window.
- What are the transaction charges?
There are no transaction charges on Glofex Platform
- How to fund your CAD wallet?
To fund your CAD wallet on Glofex, follow these steps:
– Log in to your Glofex account.
– Navigate to the “Wallet” section.
– Select the CAD wallet option.
– Choose the funding method , Interac e-transfer.
– Follow the instructions to transfer funds from your bank account to your CAD wallet on Glofex.
- How does Glofex referral work?
Glofex offers a referral program that allows you to earn rewards by referring friends and family to the platform. To refer a friend, log in to your Glofex account, navigate to the “Referral” section, and share your unique referral link or code with them. When your referred friend signs up and completes a qualifying transaction, both you and your friend will earn rewards as per the referral program terms and conditions.
- How to enable/disable 2-factor authentication?
To enable or disable 2-factor authentication on your Glofex account, follow these steps:
– Log in to your Glofex account.
– Go to the “Security” settings section.
– Find the 2-factor authentication option.
– Follow the instructions to set up or disable 2-factor authentication, which may include linking your phone number or using an authentication app.
– Save the changes to apply the updates to your account’s security settings.
- How can I sign up for Glofex?
To sign up for Glofex, visit our website at www.myglofex.com and click on the “Sign Up” button. Follow the on-screen instructions to create your account by providing your personal information and setting up a secure password.
- What currencies can I send and receive with Glofex?
Glofex supports a wide range of currencies for money transfers. You can presently send and receive currencies such as CAD (Canadian Dollar) and NGN (Nigerian Naira), Visit our website or app for a complete list of supported currencies.
- How does Glofex ensure the security of my transactions?
Glofex employs industry-standard security measures to protect your transactions and personal information. Our platform uses encryption technology to safeguard data during transmission and storage. Additionally, we implement multi-factor authentication and regularly monitor for any suspicious activity to ensure the highest level of security.
- Are there any fees for using Glofex?
Glofex charges No fees for money transfers..
- How can I contact Glofex customer support?
If you have any questions or need assistance, our dedicated customer support team is here to help. You can reach us through various channels, including phone, email, and live chat. Visit our website or app and navigate to the “Contact Us” page for the contact details of our support team.
- Can I cancel or modify a money transfer after it has been initiated?
Once a money transfer has been initiated on Glofex, it is generally not possible to cancel or modify the transaction. This is because we strive to process transfers quickly and efficiently. We recommend double-checking all transfer details before confirming the transaction to ensure accuracy.
- Are there any restrictions on the amount of money I can send or receive?
Glofex has certain transfer limits in place to comply with regulatory requirements and prevent fraudulent activities. The specific transfer limits may vary depending on factors such as your account verification status, destination country, and local regulations. You can find information about your account’s transfer limits in the “Transfer Limits” section of your Glofex account.
- How long does it take to verify my account on Glofex?
The account verification process on Glofex is typically completed within a few almost instantly. However, in some cases, additional verification may be required, which can extend the processing time. We strive to verify accounts as quickly as possible while maintaining the highest level of security.
- What is Persona KYC and how does it work?
Persona KYC (Know Your Customer) is a secure and efficient identity verification process used by Glofex to ensure the authenticity of user accounts. It involves collecting and verifying personal information and supporting documents to comply with regulatory requirements and prevent fraudulent activities.
When you go through the Persona KYC process on Glofex, you will be asked to provide certain details such as your full name, date of birth, address, and government-issued identification. You may also need to upload scanned or photographed copies of your identification documents, such as a passport or driver’s license.
Once you submit your information and documents, Glofex’s verification team will review and verify them. This process helps us confirm your identity and ensures that your transactions are secure and compliant.
Persona KYC is an essential step in maintaining a safe and trusted environment for our users. By completing the Persona KYC process, you can enjoy higher transaction limits, enhanced security, and access to additional features on the Glofex platform.
If you have any specific questions or concerns regarding the Persona KYC process, feel free to reach out to our customer support team for assistance.
Please note that the specifics of the Persona KYC process may vary depending on the regulations and requirements of your jurisdiction.
- How long does it take to transfer money through Glofex?
With Glofex, your transfers are processed quickly. The exact time may vary depending on the recipient’s bank and location. Generally, transfers within the same country or international transfers are typically completed instantly, and at most within 2hrs.
- Is Glofex available in both Africa and North America?
Yes, Glofex is available for individuals and businesses in both Africa and North America, precisely Nigeria and Canada for now. We have partnered with leading financial institutions in these regions to provide seamless cross-border money transfer services.